Frequently Asked Questions

Everything you need to know about your Paradox London experience.

What is your standard delivery timeframe?

Standard UK delivery typically takes 3-5 working days. We also offer express next-day delivery options for orders placed before 2pm Monday through Thursday.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items in their original packaging. Simply use our online returns portal to generate a prepaid shipping label and drop your package at any authorized location.

Are your bridal shoes true to size?

Most of our Paradox London collections are designed with a standard fit. However, many of our styles feature extra padding for comfort; we recommend checking the specific size guide on the product page for the most accurate measurements.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal and 'Buy Now, Pay Later' options through Klarna.

How can I track my order status?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.